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Customer Satisfaction Survey


  © 2006 Recoating West
Incorporated. All Rights Reserved.

Loomis, California
Los Angeles, California

Customer Satisfaction Survey

Please complete the customer satisfaction survey by completing the form below.

Fields marked with a * are required.
1. How long have you been using Recoating West products and services?
Less than 1 month
1 to 6 months
6 months to 1 year
More than 1 year
2. How Satisfied are you with Recoating West products and services in the following areas?
Value for the Price Satisfied Neutral Dissatisfied
Quality of Products Satisfied Neutral Dissatisfied
Delivery & Installation Satisfied Neutral Dissatisfied
On Time Delivery Satisfied Neutral Dissatisfied
3. How satisfied are you with your business relationship with Recoating West in the following areas?
Outside Sales Support Satisfied Neutral Dissatisfied
Communication Satisfied Neutral Dissatisfied
Repeat Purchase Experience Satisfied Neutral Dissatisfied
4. Compared to alternative products and services, Recoating West products and services are:
Much better
Somewhat better
About the same
Not as good
Not comparable
5. Would you recommend Recoating West products or services to someone else?
Yes
No
Not Sure
6. What is your overall satisfaction with Recoating West products and services?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
7. Have you experienced any problems using Recoating West products or services?
Yes
No
If yes, please explain:
8. If you had a complaint, was it resolved to your satisfaction?
Yes
No
9. Please rate the knowledge level of our inside sales staff.
Excellent
Very Good
Good
Fair
Poor
10. Please rate the courtesy level of our inside sales staff.
Excellent
Very Good
Good
Fair
Poor
11. How satisfied are you with Recoating West Customer Service?
Please comment on your selection.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied		 Comments
12. Please rate the after-sale support you received from Recoating West.
Excellent
Very Good
Good
Fair
Poor
13. Please rate our company on the following.
Friendliness of Sales Staff Excellent Good Poor
Helpfulness of Sales Staff Excellent Good Poor
Knowledge of Sales Staff Excellent Good Poor
14. How could Recoating West improve its customer service/products?
15. If Recoating West could provide any additional products or services, what would they be?
16. What are the major factors that may influence your buying decision?
Service and Support
Quality
Cost
17. What is the best way to let you know about our special offers?
Postal Service
Phone
Web-site Announcements
Email
Please provide us with your contact information.
*Company Name:
*Name:
*Position:
*DOB (month/year):


 




 
   
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